At Easy Cook Book, we strive to provide a seamless shopping experience for our customers in Spain and across the EU. We want you to be fully satisfied with your purchase of books in programming and finance. This Refund Policy outlines the conditions, procedures, and rights you have when requesting a refund, in compliance with Spanish consumer protection law and EU regulations.

Contact Information:
Address: C. Campoamor, 3, 30332 Balsapintada, Murcia, Spain
Phone: +34 695 000 956
Email: [email protected]

1. Right of Withdrawal

Under Spanish and EU law, consumers have the right to withdraw from their purchase within 14 days of receiving the product, without giving any reason.

  • The withdrawal period begins the day you receive the book(s).
  • To exercise your right of withdrawal, you must notify Easy Cook Book by email at [email protected] or by phone at +34 695 000 956 before the 14-day period expires.

2. Conditions for Returns

To qualify for a refund:

  • The book must be in its original condition and packaging.
  • The product must not show signs of excessive wear or damage.
  • You must provide your order number and details of the product(s) being returned.

Note: Digital products, downloads, or any content accessed electronically are not refundable once delivery or access has occurred.

3. Refund Process

Once we receive your returned product and verify its condition:

  1. Inspection: We will inspect the book to ensure it meets the return criteria.
  2. Approval: If approved, a refund will be issued using the same payment method used for the purchase.
  3. Timeline: Refunds are typically processed within 14 business days from the date of receipt of the returned item.

Shipping costs for returning products are generally the responsibility of the customer, unless the return is due to a defective or incorrect item sent by Easy Cook Book.

4. Exchange Policy

Currently, we do not offer direct exchanges. If you wish to receive a different product, please return the original item for a refund and place a new order for the desired book.

5. Defective or Incorrect Items

If you receive a book that is damaged, defective, or incorrect, please contact us immediately at [email protected] or +34 695 000 956.

  • We will arrange for a replacement or refund.
  • Shipping costs for defective or incorrect items will be covered by Easy Cook Book.

6. Contact Us for Refund Assistance

Our customer service team is available to help you with any questions regarding returns, refunds, or product issues.

Easy Cook Book
C. Campoamor, 3, 30332 Balsapintada, Murcia, Spain
Phone: +34 695 000 956
Email: [email protected]

We are committed to ensuring a fair, transparent, and compliant refund process for all our customers in Spain and the European Union.